The Chartered Institute of Linguists and Officers accept no responsibility, collectively or individually, for the services of agencies or persons advertised or announced on this website. The good faith in which we publish such information offers no implied/implicit guarantee.

Furthermore, although we endeavour to ensure the information available on this site is accurate, it is only intended as an informative guide and does not comprise a legal interpretation. The designated official version of all published documentation is the authoritative one and supersedes copies of documents obtained from this website.

2. Copyright

Material featured on this site, including trademarks, logos and service marks, is subject to IoL copyright protection unless otherwise stated.

You can download and store information for non-commercial or training purposes only, without gaining any specific permission. Reproduction, distribution, changes or adaptations of material included on the IoL site are not permitted without prior written permission of the IoL or in accordance with the “Copyright, Designs and Patents Act 1988” and must acknowledge the source and copyright status.

Authorisation to reproduce any material which is identified as being the copyright of a third-party must be obtained from the respective copyright holders.

3. Privacy Policy

This Privacy Statement aims to inform you about the reasons that information is collected through our site and how that is treated.

The IoL and its subsidiaries value your privacy and aim to safeguard any personal information disclosed to maintain our integrity and public confidence in us. Use of this site constitutes your consent to the IoL’s collection and use of information, which you provide through this site. Any data you provide will be treated in accordance with the “Data Protection Act 1998”.

We will do our outmost to ensure that information you provide is accurate and up-to-date. Your personal details will not be used for any other purpose apart from responding to your enquiry or to contact you. You are entitled to request a copy of all information we hold about you and have it amended or removed at any time.

Members’ (all membership categories) personal data will allow the IoL to provide relevant updates and upgrades for the benefits available according to membership status.

In our communications with members we may include relevant third-party information, selected industry updates and other promotional offers. You are entitled to request to be excluded from such communications by contacting the IoL Membership Department at any time.

Links to other websites may also be included in emails. The IoL is not responsible for the content or policies of these sites.

4. Freedom of Information

In accordance with the Freedom of Information Act 2000, any individual is entitled to make a request for information held about him/her by the IoL and have that communicated.

We aim to respond to all requests for information within the statutory deadline of twenty (20) working days. In some cases we may be unable to make a full disclosure; eg. when information has been obtained by another person/authority.

To raise and discuss any concerns or queries you may have regarding the use and/or acquisition of your personal information, please contact us.

To make a formal request for access to your personal information, please write to:

Director of Communications
Chartered Institute of Linguists
Saxon House
48 Southwark Street
London
SE1 1UN

5. Publication of Personal Information

Personal information will only be published with your permission. Certain services we provide, such as the IoL Find-a-Linguist Database (F-a-L) and Examination Prizes, include members’ information.

Members can request to be included or removed from the F-a-L or have their details amended at any time by contacting the Membership Department.

Although no individual examination results are published on this website, general statistics can be found in the Moderator’s report of each examination on this website.

6. Accessibility

Although we aim to provide this site and other online resources on a 24 hour basis, the IoL is not liable for periods during which the site and other online services are unavailable. This may result in cases of technical issues, maintenance purposes or other, beyond the control of the IoL.

This site presents various documents in PDF format. To view PDF files you need Adobe Acrobat Reader.

The IoL is committed to providing accessible services for people with disabilities. We will endeavour to adapt all material featuring on our website in order to comply with the W3C Web Content Accessibility Guidelines 1.0 by 2007.

7. Website Policy

The IoL website might make use of questionnaires, surveys, polls, etc. to collect information from time to time. This will always be voluntary and information collected will be used to implement and personalise our online services.

We may ask you for your email address to provide you with updated information, through various mediums such as newsletters. You can edit or remove your email details and/or unsubscribe from IoL newsletters at your discretion.

Information collected through the aforementioned could be used in the following ways:

To enhance the IoL services and develop policy.
To form part of anonymous statistics and passed to third parties for market research in order to address the current market trends and issues.

The IoL does not collect any financial information on this website.

We regularly compile statistics from visitors’ usage of this website. Any information collected through your visit will remain anonymous. Statistics will not encompass domain or IP locations while cookies and sessions will only be used for the duration of your visit to enhance usability.

8. Reciprocal Links

The IoL encourages reciprocal linking to sites that reflect the interests and/or share the values and objectives of the Institute. Linking from/to other websites must be approved by the IoL Webmaster.

9. Customer Service Standards

We aim to respond to all queries courteously and promptly. To ensure we have achieved our quality standards we have established a Customer Service Standards chart and make every effort to comply with it in all our communications:

Service

Service Statement

Service Standard

General Enquiries:

Exams
Centres, courses
Fees, registration, closing dates
Customer support

We will acknowledge and endeavour to respond to queries received by:

telephone
fax
e-mail
letter

Within 3 working days

Enquiries from Centres eg:

Fees
Registers
Invoices

We will acknowledge and endeavour to respond to queries received by:

telephone
fax
e-mail
letter

Within 3 working days

Centre Approval/Registration

We will acknowledge requests and approve in principle.

Within 5 working days

Issue of Results

We will issue results for the following examinations:

CBS
DPSI
DipTrans
FDEC/IDBC

After end of exam:

no later than 12 weeks
no later than 12 weeks
no later than 14 weeks
no later than 12 weeks

Issue of Certificates

We will issue Certificates for:

CBS
DPSI
DipTrans
FDEC/IDBC

At the following times:

By end of Oct
By end of Oct
By end of Apr
By end of Aug

Remarks & Appeals

We will acknowledge requests within 3 days

We will conclude process:
Within 6 weeks of the closing date for such requests

Special Consideration

We will acknowledge requests within 3 days

We will conclude process:
Within time-scale given
for issue of results

Complaints not covered by Special Consideration

We will acknowledge exam-related complaints within 3 days

Other complaints

We will conclude process:

Within time-scale given
issue of results
Within one month

Examiner/Interlocutor Registration

We will acknowledge requests within 3 days

We will conclude process:
Within 8 weeks of receipt of
references

Please direct queries regarding IoLET examinations to the following:

Central Registration Dept
IoL Educational Trust
Saxon House
48 Southwark Street
London
SE1 1UN

General enquiries: +44 (0) 20 7940 3163
Enquiries from candidates: +44 (02) 7940 3127
Enquiries from Centres: +44 (0) 20 7940 3152
Enquiries from Examiners/Interlocutors: +44 (0) 20 7940 3156
E-mail: exams.crd@iol.org.uk

For other queries please contact:

Chartered Institute of Linguists
Saxon House
48 Southwark Street
London
SE1 1UN

Switchboard: +44 (0) 20 7940 3100
Fax: +44 (0) 20 7940 3101
E-mail: info@iol.org.uk
Website: www.iol.org.uk

If you would like to make a formal complaint concerning our services, please write to:

Quality Assurance Manager
Chartered Institute of Linguists
Saxon House
48 Southwark Street
London
SE1 1UN

To page top